What do shoppers really want from the retail experience?

    E-commerce has dramatically changed how people shop, and led retailers to rethink the role of their stores. With change being a constant and continually accelerating, there is truly only one way to learn what shoppers want and expect their shopping experience to be like and that is by asking them directly. Together with retail research […]

      Loss prevention ROI: How RC Willey improves interdepartmental cooperation

      With 13 stores and three distribution centers in Utah, Idaho, Nevada, and California, RC Willey is a major name in home furnishings on the west coast selling furniture, appliances, electronics, flooring and mattresses. Founded in 1932 by Rufus Call Willey, a door-to-door salesman selling Hotpoint Brand appliances out of a pickup truck, the company has […]

        Retail safety & security: Using surveillance beyond loss prevention and customer service

        We’ve spoken about how surveillance can be used for loss prevention, customer experience and operational efficiency in retail, but have you considered how it can be applied to safety and security in the new retail environment? The face of bricks and mortar retail is changing. There are now less people on the ground and more […]

          Boosting mall performance through analytics

          The way in which people shop has been slowly changing. With the rise in popularity of online shopping, people can get anything they like delivered to their door, so the reasons they attend malls is for the whole experience. More than just shopping,   malls now and in the future are about giving visitors unique experiences, […]

            Retail crime: Network cameras combat the rising risk

            One of the biggest challenges facing retailers today is preventing crime against their business and dealing with the aftermath of an incident. The impact of organised retail crime groups operating within Europe is huge and appears to be on the increase. In the UK alone, we saw the total cost of crime suffered by the retail sector […]

              Cameras where cameras have never been before

              In many scenarios, the size and visibility of a surveillance camera is of little importance. Indeed, visible cameras can often act as a useful deterrent to potential criminals, and therefore high visibility is a benefit and desired. And when surveillance cameras need to withstand harsh conditions and poor weather, in being robust they also naturally […]