Shopping as entertainment: retail outlets challenge their digital counterparts

    We attended this year’s EuroCIS, a leading fair for retailers held in Düsseldorf, to see what trends and developments the 12,000 visitors from Europe and abroad are seeing in the area of retail technology. At the show we presented our newest solutions for security and store optimization. But we weren’t only showcasing network cameras in […]

      Music’s impact on the retail customer experience

      With high street retailers having to compete with online behemoths like Amazon, it’s critical to create a fantastic in-store customer experience. And to contrast and compete with purely digital shopping experiences, retailers with both an online and physical presence seek to create a seamless experience for customers that crosses from the digital to the physical. […]

        Using video analytics to charm the reluctant shopper

        I’m not an enthusiastic shopper. I prefer online  shopping; it’s easier, quicker and more comfortable from my sofa. But sometimes I do have to reluctantly venture in-store – so how can I be tempted into the many retail outlets available on the high street? In this post I will explain how retailers can use video […]

          What’s New in Network Audio?

          Growth in the capabilities of network audio technology has the potential to revolutionize the way in which audio is used in many different situations, from customer experience to security. In this post, we look at some of the hot topics in networked audio. Improved customer experience In the increasingly competitive retail space, merchants are looking […]

            Why the best technical support treats you like a person and not a number

            At one time, it wasn’t unusual for companies to place more value on meeting customer service metrics—such as time on call, first call resolution, adherence to schedule, abandon rates and average speed of answer—than the type of experience customers had when speaking with support specialists. However, those days are quickly vanishing if they haven’t already. […]

              Why you should work with a company that has well-rounded technical support

              FAQ pages, online instructional guides, phone support, videos, live chat and call support. What kind of technical support do your partners offer? If they provide some (or even all) of these choices, they’re on the right track to offering well-rounded technical service. However, many are likely not at that point just yet. These support tools […]