There’s a old Dutch proverb: ”Trust arrives on foot, but leaves on horseback”. Nowhere is this truer than in the world of banking. It’s an industry built on trust between a bank and its customers, who hand over their most valuable assets and expect them to be kept safe and secure. For many decades after […]
What is the best way to stand out in a highly regulated market where largely the same product offerings are available to every consumer? And most important, how do you maintain customer loyalty in such a commoditized market? This is the challenge for the world’s retail banks. Many would argue that exceptional customer service is […]
Safety and security have always been a priority in banks as a way of ensuring that both the people inside the building and the bank’s assets are protected from harm. However, with the increase of video surveillance to ensure safety and security, the privacy of workers and visitors to bank branches needs to be addressed. […]
In today’s ever-changing environment many businesses find themselves having to work increasingly hard to stay relevant and competitive. Unlike online businesses that focus on providing an intuitive and easy online experience, traditional businesses must focus on the brick and mortar experience. Financial institutions are not exempt from creating an improved or enhanced customer experience as […]
FinTech adoption is not showing any signs of slowing down – it continues to disrupt the global financial services industry and its effect on the banking industry is highly significant. Banks are seeing the opportunities new innovations present and are focusing on how they can be harnessed to improve areas such as personal advisory services […]
