How can banks balance privacy with safety and security in branches?

    Safety and security have always been a priority in banks as a way of ensuring that both the people inside the building and the bank’s assets are protected from harm. However, with the increase of video surveillance to ensure safety and security, the privacy of workers and visitors to bank branches needs to be addressed. […]

      Enhancing the retail bank customer experience with audio

      In today’s ever-changing environment many businesses find themselves having to work increasingly hard to stay relevant and competitive. Unlike online businesses that focus on providing an intuitive and easy online experience, traditional businesses must focus on the brick and mortar experience. Financial institutions are not exempt from creating an improved or enhanced customer experience as […]

        Smart technologies to help banks improve customer experience

        FinTech adoption is not showing any signs of slowing down – it continues to disrupt the global financial services industry and its effect on the banking industry is highly significant. Banks are seeing the opportunities new innovations present and are focusing on how they can be harnessed to improve areas such as personal advisory services […]

          Global consumer perspectives on ATM safety

          The automatic-teller machine – more commonly known as the ATM (or, depending where you live, cash-point, hole-in-the-wall, Bankomat, pankkiautomaatti or flappentap) – celebrated its 50th anniversary in 2017. Even in a world which we’re told is becoming ever-more cashless, the ATM still plays a central role in consumers’ lives across the globe, not only in […]

            Banking branch transformation: security and openness combined

            While dematerialisation of processes is one of the top priorities of banks – with a view to internal efficiency and greater accessibility to services for customers – and an increasing number of customers are using ‘remote’ banking services such as ATMs, internet and mobile banking, there’s an assumption that the physical bank branch will disappear. […]