Global consumer perspectives on ATM safety

    The automatic-teller machine – more commonly known as the ATM (or, depending where you live, cash-point, hole-in-the-wall, Bankomat, pankkiautomaatti or flappentap) – celebrated its 50th anniversary in 2017. Even in a world which we’re told is becoming ever-more cashless, the ATM still plays a central role in consumers’ lives across the globe, not only in […]

      Banking branch transformation: security and openness combined

      While dematerialisation of processes is one of the top priorities of banks – with a view to internal efficiency and greater accessibility to services for customers – and an increasing number of customers are using ‘remote’ banking services such as ATMs, internet and mobile banking, there’s an assumption that the physical bank branch will disappear. […]