Key characteristics of excellent technical support

    Great technical support is (or should be) a standard expectation when consumers call a company for assistance. But it’s not just a consumer issue. For partners, such as system integrators or value added resellers, not having support from their technology vendor can damage their business by causing project delays or a complete halt in service. […]

      3 technical support statistics that will change how you do business

      You shouldn’t dread calling technical support. It should be a pleasant experience that’s relatively fast and painless. Unfortunately, that’s not always the case for many professionals. Here, I’ll look closely at a few telling statistics that show how and why people want to work with companies that provide world-class service. Furthermore, I’ll evaluate why taking […]