3 technical support statistics that will change how you do business

    You shouldn’t dread calling technical support. It should be a pleasant experience that’s relatively fast and painless. Unfortunately, that’s not always the case for many professionals. Here, I’ll look closely at a few telling statistics that show how and why people want to work with companies that provide world-class service. Furthermore, I’ll evaluate why taking […]

      Rethinking technical support: Why some companies focus on offering great tech services

      People always (or at least should) expect great technical support when they call a company for assistance. Unfortunately, some businesses – despite years of customers yearning for it – still fail to provide consumers with high quality service. Take, for example, a recent Aspect Consumer survey of 1,000 Americans between the ages of 18-65. The […]