Levelling the retail analytics playing field

    Data. Increasingly at the heart of every business, the ability to collect, analyze and derive actionable insights from multiple sources if data in real-time can be the difference between winning a customer or seeing them captured by the competition. And one sector where the use of data can be to the difference between success and […]

      Banking branch transformation: security and openness combined

      While dematerialisation of processes is one of the top priorities of banks – with a view to internal efficiency and greater accessibility to services for customers – and an increasing number of customers are using ‘remote’ banking services such as ATMs, internet and mobile banking, there’s an assumption that the physical bank branch will disappear. […]

        The high street surveillance revolution – a journey towards intelligence

        There is a great competitive force at work against high street retailers, one that continues to tempt customers into spending their hard-earned cash elsewhere. This is of course online shopping, with online sales rising 17 per cent following a decline in high street footfall in 2016[1]. The proliferation of smart devices has further fuelled the […]

          Increasing retail profitability through intelligent loss prevention strategies

          With increased competition from omni-channel and online outlets leading to tightening retailer margins, I have seen a growing pressure on the high-street to combat theft, reduce shrinkage and grow in-store revenues. Shrinkage in retail now amounts to $123.4bn globally – 1.23 per cent of total sales; of which the leading cause is attributed to employee […]

            Retail technology that delivers customer insight

            How can analytics help improve the retail customer experience and ultimately drive sales? What additional customer insight can they provide? How can retailers use this information? And where should they start? These are some of the fundamental questions retailers have when considering analytics to optimize their business. Back to basics The obvious starting point for […]