Why you should work with a company that has well-rounded technical support

    FAQ pages, online instructional guides, phone support, videos, live chat and call support. What kind of technical support do your partners offer? If they provide some (or even all) of these choices, they’re on the right track to offering well-rounded technical service. However, many are likely not at that point just yet. These support tools […]

      The high street surveillance revolution – a journey towards intelligence

      This post is written by Andy Martin, Retail Lead – VSaaS/Analytics at Morphean SA. Read more about Andy at the bottom of this page. There is a great competitive force at work against high street retailers, one that continues to tempt customers into spending their hard-earned cash elsewhere. This is of course online shopping, with […]

        Queue management, and its impact on customer preference (and profitability)

        Nobody enjoys a queue. At best, we regard them as a necessary evil. At worst, they can be the difference between a sale and an abandoned shopping basket (with customer dissatisfaction guaranteed). In addition to my obvious professional interest, studying how retailers manage the queues in their stores has become something of a personal obsession! […]

          Security is only one part of the story for video in transportation

          A week or so ago, I was lucky enough to attend the UITP Global Public Transport Summit in the beautiful city of Montréal. The focus of this year’s summit was every aspect of the future of urban mobility, from autonomous vehicles to renewable energy; from the use of big data to transforming the business model […]