This post is written by Andy Martin, Retail Lead – VSaaS/Analytics at Morphean SA. Read more about Andy at the bottom of this page. With increased competition from omni-channel and online outlets leading to tightening retailer margins, I have seen a growing pressure on the high-street to combat theft, reduce shrinkage and grow in-store revenues. […]
Have you ever called a support line and felt like you were talking to an emotionless technical support robot – someone who didn’t seem to care about your problem? Maybe he or she even put little effort into helping you, leaving you on hold for too long or passing you from one “specialist” to another. […]
How can analytics help improve the retail customer experience and ultimately drive sales? What additional customer insight can they provide? How can retailers use this information? And where should they start? These are some of the fundamental questions retailers have when considering analytics to optimize their business. Back to basics The obvious starting point for […]
As a product vendor, we’re sometimes asked the question: “If you have such great quality, why do you need to have a support organization?” While this sounds logical, the question shows a lack of understanding of the role of the support organization in a modern technology company. Of course, one part of the workload of […]
This post is written by Andy Martin, Retail Lead – VSaaS/Analytics at Morphean SA. Read more about Andy at the bottom of this page. The impact of international organised retail crime groups operating within the UK is huge. In 2016 we saw the total cost of crime suffered by the retail sector amounting to an […]
As humans, we have pretty good antennas that help us sense when a situation becomes dangerous, or that alert us when people behave suspiciously. A recent study conducted by the French Institute of Health and Medical Research (INSERM) and the Ecole Normale Supérieure in Paris discovered that there is in fact a region of our […]
