Enhancing the retail bank customer experience with audio

    In today’s ever-changing environment many businesses find themselves having to work increasingly hard to stay relevant and competitive. Unlike online businesses that focus on providing an intuitive and easy online experience, traditional businesses must focus on the brick and mortar experience. Financial institutions are not exempt from creating an improved or enhanced customer experience as […]

      Retail safety & security: Using surveillance beyond loss prevention and customer service

      We’ve spoken about how surveillance can be used for loss prevention, customer experience and operational efficiency in retail, but have you considered how it can be applied to safety and security in the new retail environment? The face of bricks and mortar retail is changing. There are now less people on the ground and more […]

        Boosting mall performance through analytics

        The way in which people shop has been slowly changing. With the rise in popularity of online shopping, people can get anything they like delivered to their door, so the reasons they attend malls is for the whole experience. More than just shopping,   malls now and in the future are about giving visitors unique experiences, […]

          Retail crime: Network cameras combat the rising risk

          One of the biggest challenges facing retailers today is preventing crime against their business and dealing with the aftermath of an incident. The impact of organised retail crime groups operating within Europe is huge and appears to be on the increase. In the UK alone, we saw the total cost of crime suffered by the retail sector […]

            Optimizing the in-store experience for the connected customer

            Data. Increasingly at the heart of every business, the ability to collect, analyze and derive actionable insights from multiple sources of data in real-time can be the difference between winning a customer or seeing them captured by the competition. For retailers, providing an exemplary customer experience both online and offline is critical in attracting new […]