Using video analytics to charm the reluctant shopper

    I’m not an enthusiastic shopper. I prefer online  shopping; it’s easier, quicker and more comfortable from my sofa. But sometimes I do have to reluctantly venture in-store – so how can I be tempted into the many retail outlets available on the high street? In this post I will explain how retailers can use video […]

      Reducing shrinkage by targeting internal theft

      Retail is going through a period of significant change. With competition from online retailers and changes to in-store shopping habits, securing margin is becoming more important than ever. Through this change, video surveillance has persisted as the go-to tool for loss prevention professionals – according to IHS Markit’s Retail Security Report 2017. Loss through theft […]

        Queue management, and its impact on customer preference (and profitability)

        Nobody enjoys a queue. At best, we regard them as a necessary evil. At worst, they can be the difference between a sale and an abandoned shopping basket (with customer dissatisfaction guaranteed). In addition to my obvious professional interest, studying how retailers manage the queues in their stores has become something of a personal obsession! […]