Frictionless Access Control, what it is and what it could be

    Frictionless There is a growing debate around the application of non-contact physical security – ‘frictionless’ as it is being described. The reasoning includes the quicker processing of people, securely, into and out of managed buildings and places, as well as the emerging requirement for distancing and avoiding contact with surfaces – keypads being a good […]

      Cybersecurity, the NIS Directive and our essential service providers

      The global COVID-19 pandemic has created many challenges for us all. What has become apparent throughout is how reliant society is on the operators of essential services (OESs) and digital service providers (DSPs). In these unprecedented times we have certainly seen some of the OESs being pushed to their limits. This should make us reflect […]

        Welcome to the Little Shop of Surveillance Horrors!

        Managers and owners of shops are incredibly busy people, with multiple tasks to manage: making customers happy, keeping shelves stocked with products, managing staff, reducing and preventing loss…the list is almost endless. While in many stores video surveillance is in place, its ongoing management might not be a priority. And this can be costly when […]

          Are retailers doing enough to secure their customer data?

          Retail is constantly transforming, with self-service checkouts, the unmanned grocery store and ‘click and collect’ providing prime examples of the innovative ways in which technology has enhanced retail operations. Yet the systems that sit behind this frictionless shopping experience, with their complex layers of customer data, present a compelling and valuable target for cyber criminals. […]

            Personalization: The heart of the retail revolution

            “The customer is always right” has long been every retailer’s mantra. But with more stock and larger stores to maintain and manage, focusing on customers can be tricky amongst the operational requirements retail staff face daily. Customers are easily attracted through floor tactics such as in store events, having more dynamic in-store experiences and personalized […]

              Marketing research as continuous practice in Retail

              If the pre-Socratic philosopher Heraclitus sat in front of a notebook today to analyze customer flow data from a department store dashboard, he would certainly say “I told you so”. According to him, nothing is permanent except change. This ancient perspective, which highlights the ever-changing nature of things, can be verified by any retail manager […]