Data. Increasingly at the heart of every business, the ability to collect, analyze and derive actionable insights from multiple sources of data in real-time can be the difference between winning a customer or seeing them captured by the competition. For retailers, providing an exemplary customer experience both online and offline is critical in attracting new […]
A big show in the Big Apple: NRF ’18, the National Retail Federation’s annual event in New York City, is one of those industry events that reaches beyond the borders of the country where it is located. For the global physical retail sector, NRF defines the trends and issues that we will be talking about throughout […]
In addition to its established use in security, the addition of analytics has seen retailers use video as a key strategic tool in enhancing the in-store customer experience. The enhanced capability of network cameras and other connected devices allows retailer to optimize stores, including improvements to the customer journey, and more effective displays, announcements and […]
Video surveillance is the most deployed form of physical loss prevention technology. Starting with the basics, it’s important to make sure that the surveillance system is as effective as possible. Comprehensive coverage of a store is key, particularly in areas of high risk: the point of sale and exits. Once these fundamentals are covered, using […]
Retail is going through a period of significant change. With competition from online retailers and changes to in-store shopping habits, securing margin is becoming more important than ever. Through this change, video surveillance has persisted as the go-to tool for loss prevention professionals – according to IHS Markit’s Retail Security Report 2017. Loss through theft […]
Nobody enjoys a queue. At best, we regard them as a necessary evil. At worst, they can be the difference between a sale and an abandoned shopping basket (with customer dissatisfaction guaranteed). In addition to my obvious professional interest, studying how retailers manage the queues in their stores has become something of a personal obsession! […]
