Axis Communications

United States, Canada, Mexico, Central America
Print servers & Document servers

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Warranty information - United States, Canada, Mexico, Central America

Limited hardware warranty

Axis Communications Inc. warrants that the Axis products listed below will be free from defects in workmanship and materials for a period of one year from the date of original end-user purchase. This warranty does not cover any damage attributable to erroneous installation of the product.

AXIS 5400+
AXIS 5570e
AXIS 5550
AXIS 5600+
AXIS OfficeBasic
AXIS 70U Network Document Server

Service contact:

If service is needed, please contact the Axis reseller who sold the product or our technical support department at 1-800-444-2947 between the hours of 9AM and 5PM EST. If replacement is required, the unit will be replaced on an exchange basis without charge for parts or labor during the warranty and extended warranty periods. It is your responsibility to securely package the product in its original container or an equivalent, to provide the unit’s serial number and proof of original purchase date and to pay for shipping. The exchanged product may be a new or refurbished unit that meets Axis’ standard of quality. Exchanged products assume the remaining warranty period of the original product or 30 days, whichever is greater. If your defective unit is a discontinued Axis product, it will be replaced with the same product if available or by that product’s successive replacement.

What this warranty does not cover:

This warranty does not cover damage caused by willful or accidental mishandling, improper installation or environmental conditions including, but not limited to, electrical surges, water damage and heat exposure. This warranty is void if the unit is tampered with or altered in any way.

THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF LAWS UNDER SUCH JURISDICTIONS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS PROVIDED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, NEITHER AXIS NOR ANY AFFILIATES SHALL BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING, BUT NOT LIMITED TO, DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THE AXIS PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. NOTWITHSTANDING THE FOREGOING, AXIS’ TOTAL LIABILITY FOR ALL CLAIMS UNDER THIS WARRANTY SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT. THESE LIMITATIONS ON POTENTIAL LIABILITIES HAVE BEEN AN ESSENTIAL CONDITION IN SETTING THE PRODUCT PRICE.

NOTE: This warranty does not cover Axis products purchased from an unauthorized auction house. Axis Inc. will not replace these units regardless of whether or not the product is in or out of warranty.

Warranty may be subject to change at any time without notice.