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Questions & Answers
Q: Do I have to register my product?
A: No registration is needed to make the new 3-year
warranty valid. Axis keeps track of the products that are
covered by the new warranty through the serial number. The
current product registration procedure can be found here:
Register ownership.
Q: How can I confirm what warranty is valid for my products?
A: Contact Axis support and present the serial number or document proving
the date of purchase.
Q: What is the warranty for housings and Axis-branded accessories?
A: It will continue to be 1 year.
Q: What does it mean that the warranty includes products sold after
December 31, 2006?
A: Even though the product doesn't have the correct warranty statement, the
customer can claim the 3-year warranty if the product was purchased after December
31, 2006.
Q: Where do I turn if I have problems with my unit?
A: Contact Online Helpdesk
(registration required) on
the Axis web site.
Q: Are there any exceptions for end users on the warranty?
A: All end users are covered by the new warranty.
Q: I purchased products just before January 1st, 2007. Can my products be
covered by the 3-year warranty?
A: No, you will only have a 1-year warranty.
Q: Will new products have a 1- or 3-year warranty?
A: It depends on the product. Please check here.
Q: What is the warranty for the power supply?
A: The same as for the product, i.e. 1 year or 3 year.
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