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FAQ database



Checklist for common problems

If your product doesn't work, make sure that:


  • Power is connected and the Power LED is on.
  • The product is connected to the network.
  • The product has the latest firmware version.
  • Try restoring the factory default settings.
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TOP 10
  1. How do I reset my Axis product to the factory default settings?
  2. How do I include video from my Axis network camera on a web page?
  3. How can I assign a static IP address to my network camera/video encoder?
  4. Where can I find the password to my Axis product?
  5. How can I assign a static IP address when other methods described in Installation Guide and FAQs fail?
  6. Which web browsers support Axis video products?
  7. Why can't I access my network camera from the Internet? I can access the camera locally.
  8. How can I record images/video from the video products?
  9. What do I do when receiving message 'AXIS Media Control component is not installed' on Windows Vista?
  10. How do I report a broken or faulty product?


Axis stays with you all the way. If you still have questions after reviewing our answers, please contact our Online Helpdesk.
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