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Question

Q: AXIS Media Control doesn't install properly on my Windows PC. I try to access video in the Live View of my Axis network camera on a Windows Vista machine. Instead of the video, I get a message that AXIS Media Control component is not installed. What needs to be done to get this component installed?

Answer

A: Make sure that you are running the latest firmware version on your product. 

If that does not help, follow these instructions:

1. Add your network camera to the trusted sites list in the Internet Explorer as follows: Open Tools > Internet Options > Security > Trusted Sites.
   Press the "Sites..." button. Add the camera's IP-address (wildcards can be used to add subnets).
2. Save the settings and close Internet Explorer.
3. Install the AXIS Media Control viewing component by running the .msi package. Download files
4. MPEG-4 decoder and AAC decoder (where applicable, i.e. see specifications of the particular product functionality) are not included in the .msi package mentioned above. To install the decoders, right-click the Internet Explorer icon and select "Run as Administrator". Then access the Live View and MPEG-4 stream of the product to get these components installed.

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