Browser support

Browsers and operating systems compatible with Axis network video products as well as different viewer options with known limitations are listed below.

Axis video products are mainly tested with Internet Explorer 9 on Windows 7 and Windows Server 2008 and with Internet Explorer 8 on Windows XP and Windows Server 2003. Other browsers and operating systems may show limitations in functionality.

Internet Explorer

Version 8 or later for MS Windows


Note for MS Windows 8.1 and Internet Explorer 11:
Emulation mode must be changed. For persistent setting of emulation mode, add each device under Tools - Compatibility View settings. Emulation for Internet Explorer 9 is recommended.

Viewer  Description Known limitations
AMC (Axis Media Control)
Recommended 
Default Motion JPEG viewer  If using Internet Explorer 10, Axis firmware version 5.50 or later is recommended.

If using prior firmware, compatibility mode is recommended (Press F12 > Browser Mode: IE9).

Internet Explorer 64-bit is not supported.
QuickTime*
 
Default viewer for H.264 streaming in these browsers. 
 
The video object type needs to be set to Simple where applicable. 
 
One way audio support - listening (where applicable)
Viewing with QuickTime introduces 3 seconds latency.
Java Applet**  Motion JPEG viewer One way audio support - listening***
(if audio is supported)
Frame rate in Java Applet may be lower than in AXIS Media Control.

Audio quality may be lower than in AXIS Media Control.

Apple Safari - latest official version**** 

MAC OS X

Viewer  Description Known limitations
Server push
Recommended 
Default Motion JPEG viewer  
QuickTime*
 
Default viewer for H.264 streaming in these browsers.
 
The video object type needs to be set to Simple where applicable.
 
One way audio support - listening (where applicable) 
Viewing with QuickTime introduces 3 seconds latency.
Java Applet**  Motion JPEG viewer One way audio support - listening***
(if audio is supported) 
Frame rate in Java Applet may be lower than in AXIS Media Control.
 
Audio quality may be lower than in AXIS Media Control.
Function  Description Known limitations
H.264 viewing  Viewing H.264 streams  Limited set of controls when viewing non MJPEG video streams.
Privacy masks  Adding privacy masks  Not possible to configure privacy masks.
View Areas Configuring view areas Not possible to configure view areas
PTZ  PTZ configuration and controls  Not possible to configure exclude areas.
Motion detection  Embedded motion detection configuration  Not possible to configure motion detection windows.
View Areas Configuring View Areas Not possible to configure view areas
Applications  Configuring user-installed applications  Not possible to make configurations in application video windows. 
Recordings  Interaction with recorded video clips   Only limited set of controls available. 
 
Not possible to skip in a recorded video clip.

Google Chrome - latest official version*****

MS Windows, MAC OS X, Linux

Viewer  Description Known limitations
Server push
Recommended 
Default Motion JPEG viewer  
QuickTime*
 
Default viewer for H.264 streaming in these browsers.
 
The video object type needs to be set to Simple where applicable. 
 
One way audio support - listening (where applicable) 
Viewing with QuickTime introduces 3 seconds latency.
Java Applet**  Motion JPEG viewer One way audio support - listening***
(if audio is supported) 
Frame rate in Java Applet may be lower than in AXIS Media Control. 
 
Audio quality may be lower than in AXIS Media Control. 
Function  Description Known limitations
H.264 viewing  Viewing H.264 streams  Limited set of controls when viewing non MJPEG video streams.
Preview windows Interaction with various preview windows containing a video stream Limited controls available.
Privacy masks  Adding privacy masks  Not possible to configure privacy masks.
PTZ  PTZ configuration and controls  Not possible to use PTZ controls while configuring Exclude areas and Gate keeper.
Applications  Configuring user-installed applications  Not possible to make configurations in application video windows.
Recordings  Interaction with recorded video clips   Only limited set of controls available. 
 
Not possible to skip in a recorded video clip. 

Firefox - latest official version****** 

MS Windows, MAC OS X, Linux

Viewer  Description Known limitations
Server push
Recommended 
Default Motion JPEG viewer  
QuickTime*
 
Default viewer for H.264 streaming in these browsers.
 
The video object type needs to be set to Simple where applicable. 
 
One way audio support - listening (where applicable) 
Viewing with QuickTime introduces 3 seconds latency.
Java Applet**  Motion JPEG viewer One way audio support - listening***
(if audio is supported) 
Frame rate in Java Applet may be lower than in AXIS Media Control. 
 
Audio quality may be lower than in AXIS Media Control.
Function  Description Known limitations
H.264 viewing  Viewing H.264 streams  Limited set of controls when viewing non MJPEG video streams.
Preview windows Interaction with various preview windows containing a video stream Limited controls available.
Applications  Configuring user-installed applications Not possible to make configurations in application video windows.
Recordings  Interaction with recorded video clips Only limited set of controls available.
 
Not possible to skip in a recorded video clip.

Note:

*   Requires QuickTime to be installed.
**  Java Applet requires JVM (J2SE) 1.5 or later, or JRE (J2SE) 5.0 or later
*** Applies to products with support for G.711 µ-law audio and running firmware 4.30 or later.
**** Apple Safari is supported from version 4, but latest official version is tested with the latest Axis camera firmware.
***** Google Chrome is supported from version 18, but latest official version is tested with the latest Axis camera firmware.
****** Firefox is supported from version 14, but latest official version is tested with the latest Axis camera firmware.

For information about which types of streams that are supported, please see the product datasheet.