Hosted video
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Frequently Asked Questions
General
Q: What are the benefits of network cameras?
A:
Network cameras have better image quality, no hard resolution limits and are easier to install thanks to support of Power over Ethernet. For more information see:
Benefits of network video surveillance.
Q: How does the Axis hosted video work ?
A:
You simply connect the cameras to your network and sign up with an Axis Video Service Provider. The cameras are then immediately available for viewing and recording over the Internet. At work, at home or on the road - you can log in to the service portal everywhere you have access to
Internet. More information: AXIS Video Hosting System
Q: Where can I find an Axis Video Service Provider?
A:
See current Axis Video Service
Providers.
Q: How many cameras can I have in my hosted system?
A: The number of cameras possible will depend on the connection speed
and the recording mode used, according to this table.
| Internet connection | Speed | Continuous recording | Event-based recording* | ||
| download/upload | 320x240 | 640x480 | 320x240 | 640x480 | |
| Slow ADSL | 521kbit/256kbit | 1 | 0 | 1 to 5 | 1 to 2 |
| Fast ADSL | 24Mbit/2Mbit | 1 to 6 | 1 to 2 | 1 to 10 | 1 to 4 |
| Fibre** | 100Mbit/10Mbit | 1 to 10 | 1 to 10 | 1 to 10 | 1 to 10 |
| Fast fibre** | 1000Mbit/100Mbit | 1 to 10 | 1 to 10 | 1 to 10 | 1 to 10 |
| Note:
All calculations are based on 5 fps with Motion
JPEG. * The number of events triggered will impact on the number of cameras possible. ** With a fast connection, more cameras are possible. For more than 10 cameras, additional accounts is recommended. |
|||||
Q: Can I place my camera anywhere?
A: It depends on your country's laws and regulations. Always place the cameras with care, so
that they will not be considered intrusive.
Q: Can I access the hosted video system using a mobile phone? Which models are supported?
A:
Yes, most smartphone browsers are supported. A dedicated VHS Viewer for Axis Cams is available for iOS, Android and Blackberry.
Network cameras
Q: Which Axis cameras support Axis hosted video?
A:
See Axis AVHS-compatible network cameras.
Q: Is the camera really protected from the Internet, and not put on an open port?
A:
Yes, the camera goes through your firewall and router without any open ports.
Q: I have an old Axis camera. Can I upgrade it to support Axis hosted video?
A:
Please contact your local Axis sales representative.
Q: I have a wireless network. How do I configure the camera?
A:
First you need to connect the camera using a cabled installation. Configure it for the
hosted service in wired operation. Then you select "Settings" for your camera on the portal and configure the wireless settings. You
will need to know the name of your network (SSID) and the security settings.
Q: Can I use motion detection in the camera?
A:
Yes. First you will need to configure the motion detection window, i.e. the
areas in the video image that should trigger an alarm. You do this on the
on "Configure motion detection" page. Once specified, you need to schedule
the hours that motion detection should be active.
You do this on the "Configure triggered recordings" page.
Q: Can I use the camera outdoors?
A:
Yes, if you have a camera that is designed for outdoor conditions or is
equipped with an outdoor enclosure. See Axis outdoor video solutions.
Q: Can I have cameras on multiple locations with different ISPs?
A:
Yes. This is one of the main benefits of the AXIS Video Hosting System.
Q: Does the camera work without network configuration ?
A:
Yes. There is no need for any network configuration, except for the wireless settings if using a wireless camera. The camera handles IP addresses
automatically and there is no need for any static IP addresses.
Q: How do I select a suitable camera for my application?
A: Use the Axis product selector.
Q: Can I use a HDTV/megapixel camera with Axis hosted video?
A: Yes. With an HDTV/megapixel camera in a lower resolution, you can
digitally pan/tilt/zoom in the image, even if you never take advantage of its full resolution.
Q: What is the OAK, owner authentication key?
A:
The key is used for authenticating you as the owner of the camera when you register your camera
with an Axis Video Service Provider. The OAK system prevents people from taking control of cameras
that don't belong to them.
Q: I have lost my OAK. Where can I get a new one?
A:
Please contact your video service provider who can help you register.